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Terms & Conditions

Welcome to Cocomall

Cocomall ("the site") is an online store providing quality goods to our customers (herein known as 'you' or 'the customer'). Please review the following basic rules that govern your use of our site. Please note that your use of the site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use the site.

Unless stated otherwise, all transactions, products and your use of the site are subject to these terms, which will be applied regardless of how you access the site.

We reserve the right to update or modify these Terms and Conditions ("terms") at any time without prior notice and any changes made will be effective immediately.

Privacy Policy

Our Privacy Policy explains how we will use your information, data and relevant cookies. By using this site, you consent to the processing described therein and warrant that all data provided by you is accurate.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or forces outside of our control, which Cocomall will not be held responsible.

In order to contract with Cocomall you must be over 18 years old (in Australia) and possess a valid credit/debit card issued by a bank acceptable to us. Cocomall retains the right to refuse any request made by the customer. You will automatically receive a letter of order placed, however if there are issues with payment or order you will be contacted via email. We will confirm the identity of the party which you have contracted with, which will usually be Cocomall or in some cases may be a third party. Where a contract is made with a third party, Cocomall is not acting as either agent or principal and the contract is made between yourself and that third party. The customer will be subject to the terms of sale which they supply you. When placing an order you are responsible for providing true and accurate details; that you are an authorised user of the credit/debit card used to place the order and that there are sufficient funds to cover the cost of goods. All prices and delivery rates advertised are subject to changes without notice and are effective immediately.

Our Contract

When you place an order, you will receive a confirmation email. This email is only an acknowledgement of the order placed and does not constitute the acceptance of your order request. A contract between the site and the customer for the purchase of goods will not be formed until payment has been successfully received and approved by us.

Pricing and Availability

All prices are in Australian Dollars. Cocomall always tries to ensure that all details, descriptions and prices which appear on this site is accurate, errors may still occur. If we discover an error in the price of any goods which you have ordered we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat your order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices are inclusive of GST. Delivery costs will be charged in addition, which can be found at the checkout before payment and is included in the 'Total Cost'.

Items & delivery from Korea

As currency rates fluctuate, we will try our best to keep prices as reasonable and steady as possible. However, if at any point in time there are drastic changes to the exchange rates, our site will adjust product prices and delivery rates accordingly without notice and will be effective immediately.

Colours and size

We always do our best to display the colour/s and size of all items available at the site as accurately as possible. However, due to various display monitor settings and for the sake of visibility of the item details, it is possible that your item received may slightly differ in colour and size imagined by you. Cocomall does not hold responsible for any misunderstandings created by the customer and advise you research the item for reviews or refer to the Product Details/Specifications section of the item page for measurements and weight/volume before placing your order.

Recommendations/Suggestions

Any recommendations or suggestions made by Cocomall or other interacting customers are purely personal opinions and cannot be certain that the recommendation/suggestion is right for your situation or condition. If you have unique or special medical requirements, please seek the advise of a professional before making a purchase. Any comments, recommendations or suggestions are in no way promises to the customer in need of advise.

Payment

A standard pre-authorisation check is applied to your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

Promotional Codes

Cocomall may ocassionally offer promotional codes or discount coupons which is applied based on the conditions of each individual promotional code or discount coupon.

The conditions of use relating to any promotional code or discount coupon will be specified at the time of issue. No promotional code or discount coupon can be simultaneously redeemed in the one transaction.

These Terms and Conditions apply to all Cocomall promotions, competitions, discounts, gift vouchers unless otherwise stated:
- Promotional codes cannot be redeemed for cash
- Promotional codes, discounts and benefits are non-transferable
- An individual promotional code or discount coupon can only be used once per order and cannot 
be re-used due to simply change of mind, error in judgement or altering your order by making additional purchases
- Promotional codes or discount coupons will not be re-supplied if lost or stolen
- The value of a promotional code or discount coupon will not be refunded if a refund or exchange takes place
- A promotional code or discount coupon cannot be used on an order that has already been placed
- A promotional code or discount coupon cannot be used before or after the limited period

First Buyer's 10% Discount

Unless stated otherwise, first time members are offered a 10% discount to use on any items within our site. This discount:
- is valid one per customer
- is valid for the total cost of your shopping cart
- excludes delivery fee
- is exclusive to Cocomall members and Cocomall Newsletter subscribers
- cannot be refunded or re-used once it has been redeemed

Normal Promotional Code terms apply.

Limited/Special Editions

Cocomall may occasionally have limited or special edition sets, prices or offers available to our customers. Placing an order for any limited or special editions does not 100% ensure the customer's purchase as they may run out of stock any time. We will do our best to keep the quantity and prices of these limited or special editions as accurate as possible.

Faulty Products

Cocomall ensures the quality of items originating from Australia by inspecting the item of its working condition before dispatch or partnering with reputible third parties. Items originating from Korea are delivered with the guarantee of its authenticity. If you suspect your item is faulty, please email info@cocomall.com.au with photos to support your claim. All items in question must be returned to the Melbourne Head Office for further inspection and confirmation. All items must be returned in its original packaging with original parts, information, etc.

The site is not liable to you for failures defects or delays in delivery caused by:
- Incorrect or outdated information provided by the customer
- Your mailbox being full or unattended to
- Your failure to comply with instructions for use of the product, or
- Any event which is outside of our reasonable control

Refunds

Refunds issued based on personal preference, simply change of mind or error in judgement when placing an order, the total cost (excluding discounts/coupons/vouchers used and the return delivery fee if necessary) will be refunded with Cocomall Reward Points of the equivalent amount.

Refunds issued due to manufacture faults:

Customer paid by: Refund will be made to: Processing time
Paypal Paypal Up to 5 business days
Bank Transfer Bank Transfer Up to 3 business days
Credit Card Credit Card Up to 5 business days
Cash Cash/Bank Transfer Refund upon arrival at our Head Office/Up to 3 business days
Reward Points Reward Points Up to 1 business day

Misuse of the site

Misuse of the site is in no way tolerated. You will not commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause unsafe environments, disrespectful or harrassment to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under the Cybercrime Act 2001. Cocomall will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or to your downloading of any material posted on it, or on any website linked to it.

Third Party Links

In an attempt to provide increased value to our visitors, We may choose various third-party sites to link to from this site. However, even if the third party is affiliated with us, We have no control over these linked sites, all of which have separate privacy and data collection practices, independent of the Cocomall site. We have no responsibility or liability for these independent policies or actions and we are not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of our website and the links placed upon it and therefore request any feedback on not only our site, but for sites we link to as well (including if a specific link does not work).

Copyright, Trademark, Intellectual Property RIghts and Licences

All of the content you see and hear on the site, including all of the page headers, images, illustrations, graphics, audio clips, video clips and text are subject to trademark, service mark, copyright and/or other intellectual property rights or licences held by us, one of our affiliates or by third parties who have licenced their materials to Cocomall. The entire content of the site is protected by copyright laws.

The content of the site are intended solely for the personal, non-commercial use by the users of this site. Downloads, prints, sharing material on social media presence or store selected portions of the content are approved provided that the customer:
- only uses these materials for your own personal/non-commercial use
- as a part of the requirement for any giveaways, competitions or events run by or collaborated with Cocomall
- if sharing on any social media or other online presence, credit to Cocomall as the source must be acknowledged
- does not modify or alter the content in any way and
- does not delete or change any copyright or trademark notice

No right, title or interest in any content or materials is transferred to you as a result of any such activities. We, our affiliaties or third parties reserve complete title and full intellectual property rights in any content you download, reproduce, print, redistribute from this site.

Cocomall is a registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from us. Please email info@cocomall.com.au for further questions.

"My Account" and "Wishlist"

You are responsible for maintaining the confidentiality of the password chosen by you when you register on the site and for restricting access to your computer and/or email address to prevent unauthorised access to your account. We reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way. We reserve the right to delete your account or wishlist at anytime. In this instance your information will not be saved and cannot be retrieved by us.

User Comments, Feedback and Other Submissions

All comments, feedback, reviews, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this site or otherwise disclosed, submitted or offered in connection with your use of this site, shall be and remain our property. Such disclosure, submission or offer of any comments shall constitute an assignment to us of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Thus, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Cocomall is and shall be under no obligation to:
- maintain any comments in confidence
- pay users of any compensation for any comments and
- respond to any user comments.

You agree that no comments submitted by you to the site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive, disrespectful or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Affiliation Program

Our Affiliation Program is currently pending.

Your Cocomall Member account is not the same as your Affiliate account. Separate accounts must be registered. For further enquiries, please email info@cocomall.com.au

Cocomall Reward Points System

Cocomall rewards its customers with points with selected purchases, which are only available and offered at the site.

1 Reward Point = 10c. Customers will be given 2% of the item cost (rounding up to the nearest whole number) as the reward points given. There is no expiry date for the use of these points.

Any reward points used in orders that are required to be refunded on the grounds of personal preference, simply change of mind or error in judgement will not be refunded. Reward points cannot be claimed for cash, replaced if stolen/lost or redeemed after an order has been placed, including orders that need to be revised or altered.

Reward points are not available for all items at the site.

Cocomall reserves the right at any time without notice, to:
- suspend, terminate or vary the Reward Point System
- change the terms and conditions of the Reward Point System
- terminate any individual’s membership or refuse to issue any individual a membership in its absolute discretion.

Cocomall shall not be liable for any loss or damage suffered by members resulting from such suspensions, terminations, variations or changes set out in these terms, or arising from the Reward Point System, except for any liability which cannot be excluded by law.

The Reward Point System is conducted by and exclusive to Cocomall only.

Customer/Member Responsibilities

The customer/member holds the responsibility to inform Cocomall of any changes to personal details including contact details and delivery address/es. Cocomall accepts no responsibility for member not receiving Reward Points, invites, announcements or any other promotional material due to the lack of correct information provided or updated. Cocomall also accepts no responsibility for late, lost or misdirected correspondence resulting from circumstances outside of the site's control.

Entire Agreement

Cocomall may use your personal information to contact you from time to time and/or to send information about events, products and services, which we think you are likely to be interested in. The Privacy Policy issued on this site also forms a part of these Terms and Conditions.

Although you may "bookmark" a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to the terms. Cocomall reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this site. These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between You and Cocomall. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of Cocomall.

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